Setting the pace with great products and customer service

By April 30, 2013Blog

Is customer service a dinosaur? When was the last time you felt like all your needs were met and that you would definitely recommend a company for a job well done?

Chances are that if you replaced windows in your home, you enjoyed a great experience by doing business with A-Christian Glass in Delray Beach.

“People are tired of going from one place to another; they are tired of non-response and apathy,” says Ron Dable, vice president of A-Christian Glass. “People want someone they can depend on. They want a good product, they want to be treated fairly, and they want responsive service. That’s our company, plain and simple.”

A-Christian Glass is stable. It has a proven track record, and is considered one of the finest glass and door companies in South Florida.

Energy-efficient products

Gas prices are going through the roof. The last thing anyone needs is an energy bill that takes on a life of its own. A-Christian Glass can help keep costs down and your home cool. You also have the peace of mind of knowing that the company’s products are manufactured by some of the top names in the business, such as Jeld Wen, PGT and CGI.

“We use durable, long-lasting Sikaflex caulking and Elco tapcons on all of our installs,” says Dable. “The tapcons are the best in the industry, and we factory-paint them to match the window selection. They won’t discolor, and look great for years. “I don’t know too many companies that will go to that extreme.”

Always a few steps ahead

As rapidly as technology changes in the impact-resistant window world –– bigger, better, stronger –– A-Christian Glass has remained steps ahead. It has a reputation for providing top-quality products, and they deliver on what they promise. “We are different than most other companies because of the types of products we offer,” says Dable. “That kind of diversity gives us an edge.”

Whether it’s hurricane windows and doors, custom glass shelves, mirrored walls, or frameless shower enclosures, glass railings and glass staircases, A-Christian Glass is A-rated as a complete glass service house, equipped to meet each customer’s unique needs. “We’re glazers by trade –– we cut the glass, fabricate it and install it. No job is too large or too small. Our installation crews are very experienced,” says Dable.

Experience and customer service

The majority of employees at A-Christian Glass have between 15 to 20 years of experience. That combination of knowledge and skill is rare. “We have been in business since 1984, and from day one our goal has been to exceed customer expectations,” say Dable. “We’ve been able to do that because the people we hire are skilled, they are hard workers and do whatever it takes to meet our customers’ needs. That is the foundation of our success.”

The company does go the “extra mile” to please customers. “One of the most common questions I get is ‘what can you suggest?’ ” says Dable. “I show them glass A, B and C and explain the benefits, and many times we will end up using all three on the project; most companies are content to provide one option. We give multiple options.” The nature of the business calls for seasoned professionals capable of handling multiple vendors and clients seamlessly. Few do it better than A-Christian Glass.

Project managers Stan Chitoff, Francisco Concepcion, Jeff Parsons and Joe Somoano stay on top of every job. “They make sure things are done right the first time, and on time,” says Dable. “A lot of companies sub out, and that’s a no-no, because there is no control over the installation. Our project managers are on-site; customers know the job is being done right.”

Top products, great savings

A-Christian Glass has developed outstanding working relationships with its various manufacturers, giving it an edge in purchasing power. Nothing is better than a great product at a great price point,” Dable says. “I negotiate monthly with manufacturers to try and secure greater discounts. Negotiating on the consumer’s behalf makes us that much stronger.”

Dable says that his company’s pricing is “better than that of major retailers” because products sold are sometimes 30 to 40 percent less than Sears, Home Depot and Lowe’s. “You go to Home Depot for wrenches and ratchet sets, but we are window people. It’s what we do every day; it’s what we specialize in –– and we never compromise quality,” he says. “We’re glazers by trade –– we cut the glass, fabricate it and install it. No job is too large or too small. Our installation crews are very experienced.”

According to Dable, the industry is in much better shape than a year ago. “There is definitely a lot more movement in both residential and commercial markets than at this same time last year,” he says. “There are some positive signs out there; I know our sales are up over this same time last year.”

The client list is also impressive, as it includes the Marriott Hotel, The Promenade in Coconut Creek, F.A.U., Delray Racquet Club, Wyndham Hotel Deerfield Beach, Bermuda Cay, The Aragon, St. Andrews County Club, Loews Hotel and various luxury homes.

“Every job is important, but we don’t look at a $1 million job any different than that of several hundred dollars,” says Dable. “Our goal is to provide the best possible product at the best possible price.”

Justin Moody

Author Justin Moody

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